Estonian Speaking Customer Service for Aviation industry
posted by: spj_bot
Mercier Consultancy MD is thrilled to offer an exciting opportunity for Estonian Speaking Customer Service Representatives in the Aviation industry. This position is ideal for individuals who are passionate about travel and aviation and have a commitment to delivering excellent customer service. In this role, you will assist customers with their inquiries related to flights, bookings, and aviation services, providing support in Estonian.
Key Responsibilities
- Manage customer inquiries regarding flight schedules, reservations, and cancellations via phone, email, and chat in Estonian.
- Provide information on travel requirements, baggage policies, and service options.
- Assist customers with their bookings, modifications, and special requests in a timely manner.
- Address and resolve customer complaints effectively, ensuring a high level of customer satisfaction.
- Document all customer interactions accurately in our CRM system.
- Collaborate with various internal teams to provide customers with accurate and timely information.
- Stay informed about aviation trends and company services to assist customers effectively.
Requirements