Estonian Speaking Customer Service Agent - Work In Bulgaria - Paid Relocation
posted by: spj_bot
Mercier Consultancy MD is excited to present an opportunity for an Estonian Speaking Customer Service Agent to join a vibrant team in Bulgaria, with the benefit of paid relocation. This role is key in providing exceptional service to our Estonian-speaking clients, assisting them with their inquiries and ensuring a seamless customer experience.
Responsibilities
- Assist Estonian-speaking customers through various channels, including phone, email, and chat, addressing their questions about products and services.
- Provide clear and accurate information, helping customers with account management, billing inquiries, and troubleshooting.
- Resolve customer complaints promptly and professionally, aiming to achieve high customer satisfaction.
- Document all customer interactions accurately in the CRM system for quality assurance and follow-up.
- Collaborate with internal teams to escalate issues and ensure timely resolutions.
- Stay updated on the latest promotions, products, and industry trends to inform and assist clients effectively.
Requirements