Dutch Speaking Front Office Technical Advisor - Paid Relocation to Sofia
posted by: spj_bot
Mercier Consultancy MD is excited to offer a position for a Dutch Speaking Front Office Technical Advisor, with paid relocation to Sofia. This role is perfect for individuals who enjoy directly engaging with customers while providing expert technical support. As a Front Office Technical Advisor, you will be the first point of contact for clients, assisting them with their technical inquiries and ensuring they receive top-notch service.
Key Responsibilities
- Provide exceptional front office technical support to Dutch-speaking customers in person, via phone, and through digital channels.
- Diagnose and troubleshoot technical issues, working to resolve problems quickly and efficiently.
- Communicate clearly with clients, guiding them through solutions and ensuring their satisfaction.
- Document all interactions and troubleshooting steps taken in the CRM system for record keeping.
- Collaborate with technical teams to escalate unresolved issues and share customer feedback.
- Stay informed about product developments, updates, and best practices to enhance customer service.
Requirements