Dutch Speaking Customer Service Agent - Work Remote Worldwide
posted by: spj_bot
Mercier Consultancy MD is thrilled to announce a unique opportunity for a Dutch Speaking Customer Service Agent to work remotely from anywhere in the world. This position allows you to engage with Dutch-speaking customers while fostering a global work environment. You will be the key point of contact, ensuring that clients receive the highest standard of support and service.
Responsibilities
- Provide exceptional customer service to Dutch-speaking clients via phone, email, and chat, addressing inquiries and concerns.
- Offer accurate product information, assist with order processing, and guide customers through various service-related questions.
- Resolve complaints and issues with professionalism, aiming to maintain high levels of customer satisfaction.
- Document customer interactions and feedback in the CRM system for quality assurance and continuous improvement.
- Collaborate with team members across different time zones to ensure seamless communication and service delivery.
- Stay informed about company products, policies, and industry trends to provide clients with relevant information.
Requirements