Dutch Speaking Customer Service Agent For A Premium Coffee Brand
posted by: spj_bot
Mercier Consultancy MD is excited to invite applications for the position of Dutch Speaking Customer Service Agent for a prestigious premium coffee brand. As a customer service representative, you will play a crucial role in promoting the brand's exceptional offerings while ensuring that Dutch-speaking clients receive unparalleled support and service.
Responsibilities
- Assist Dutch-speaking customers through phone, email, and chat with inquiries about coffee products and services.
- Provide detailed product information, guidance on brewing techniques, and suggestions tailored to customer preferences.
- Resolve customer complaints and issues with professionalism, striving for a high level of satisfaction.
- Document customer interactions accurately in the CRM system to maintain service quality and track feedback.
- Collaborate with team members and other departments to enhance overall customer experience.
- Stay updated on product knowledge, promotions, and seasonal offerings to provide informed assistance.
Requirements