Dutch Speaking Customer Service Agent At Mercier Consultancy Portugal
posted by: spj_bot
Mercier Consultancy MD is excited to announce an opening for a Dutch Speaking Customer Service Agent at our office in Portugal. In this role, you will be a vital member of our customer service team, dedicated to providing exceptional support to our Dutch-speaking clients while enjoying the vibrant culture and lifestyle of Portugal.
Responsibilities
- Manage customer inquiries via phone, email, and chat, ensuring prompt and professional assistance for Dutch-speaking customers.
- Share product information and guide clients through their questions related to services and accounts.
- Tackle customer complaints and resolve issues effectively, aiming for complete customer satisfaction.
- Accurately document customer interactions in our CRM system for analysis and continuous improvement.
- Collaborate with team members to enhance the overall customer experience and develop best practices.
- Stay updated on product offerings and company policies to provide accurate and relevant information to customers.
Requirements