Dutch Speaking Customer Service Agent For An International Energy Company
posted by: spj_bot
Mercier Consultancy MD is pleased to announce an opening for a Dutch Speaking Customer Service Agent for an international energy company. In this exciting role, you will be essential in delivering outstanding support to Dutch-speaking customers, guiding them through their inquiries and enhancing their experience with our services in the energy sector.
Responsibilities
- Assist Dutch-speaking customers through phone, email, and chat with inquiries related to energy services and solutions.
- Provide accurate information about energy plans, billing, and account management.
- Troubleshoot and resolve customer complaints professionally while maintaining high levels of client satisfaction.
- Document customer interactions in the CRM system to ensure consistent service and follow-up.
- Collaborate with team members and other departments to improve service delivery and customer experience.
- Stay updated on industry trends, new products, and company policies to offer informed assistance.
Requirements