Dutch / Flemish Speaking Agent For Eneco - Work Remote In Greece
posted by: spj_bot
Mercier Consultancy MD is delighted to offer an exciting opportunity for a Dutch/Flemish Speaking Agent for Eneco, allowing you to work remotely from the picturesque country of Greece. In this position, you will be responsible for providing exceptional customer support to Dutch/Flemish-speaking clients, helping them navigate Eneco's energy products and services.
Responsibilities
- Engage with customers through phone, email, and chat in Dutch/Flemish, providing them with accurate information and support for their energy needs.
- Assist customers with account inquiries, billing issues, and service-related questions in a timely and friendly manner.
- Troubleshoot problems concerning products and services, ensuring all solutions are effectively communicated to the customers.
- Document each customer interaction in the CRM system to maintain high standards of service quality.
- Work collaboratively with other teams to resolve escalated issues and enhance the overall customer experience.
- Stay informed about Eneco's product offerings and energy-related news to better assist customers.
Requirements