Danish Speaking Customer Service for E-commerce Company in Greece
posted by: spj_bot
Mercier Consultancy MD is thrilled to offer an opportunity for Danish Speaking Customer Service Representatives for an E-commerce Company based in Greece. This position is ideal for individuals who are passionate about online shopping and are dedicated to providing outstanding service. As a key member of our customer service team, you will assist Danish-speaking customers by addressing their inquiries and ensuring they have a seamless shopping experience.
Key Responsibilities
- Handle customer inquiries related to orders, shipping, returns, and product information via phone, email, and live chat in Danish.
- Assist customers in navigating the e-commerce platform and provide detailed information on products and services.
- Resolve any issues or complaints regarding orders, transactions, or account management promptly and professionally.
- Document customer interactions accurately in our CRM system.
- Collaborate with various teams, including logistics and sales, to enhance customer satisfaction.
- Stay updated on promotions, product launches, and e-commerce trends to provide relevant information to customers.
Requirements