Danish Customer Support Representative | E-commerce - Athens
posted by: spj_bot
Mercier Consultancy MD is looking for a dedicated Danish Customer Support Representative specializing in E-commerce to join our vibrant team in Athens. This role is ideal for enthusiastic individuals who are passionate about delivering exceptional customer service and have a strong command of the Danish language. You will play a crucial role in assisting our Danish-speaking customers, ensuring their e-commerce experience is smooth and satisfying.
Key Responsibilities
- Provide exemplary customer support to Danish-speaking customers via phone, email, and live chat.
- Assist customers with inquiries about orders, product details, and account management.
- Quickly address and resolve customer complaints to enhance satisfaction.
- Document customer interactions and feedback to assist in service improvements.
- Collaborate with internal teams to effectively handle complex customer issues.
- Stay informed about product updates, promotions, and company policies to ensure accurate information is provided to customers.
Requirements