Danish Customer Advisor, banking sector - Athens
posted by: spj_bot
Mercier Consultancy MD is excited to offer a position for a Danish Customer Advisor in the banking sector, located in the vibrant city of Athens! This role is perfect for individuals passionate about financial services and eager to provide exceptional support to our Danish-speaking clients.
Key Responsibilities
- Deliver high-quality customer service to Danish-speaking clients regarding banking products and services via phone, email, and chat.
- Assist customers with inquiries about accounts, transactions, loans, and other banking services.
- Resolve customer complaints and provide effective solutions to enhance the banking experience.
- Maintain accurate records of customer interactions and feedback in our CRM system.
- Collaborate with internal teams to relay customer feedback and implement service improvements.
- Stay informed about the latest banking regulations, products, and trends to provide knowledgeable assistance.
Requirements