Czech Speaking Customer Service for Retail industry
posted by: spj_bot
Mercier Consultancy MD is excited to offer a unique opportunity for Czech Nordic Speaking Customer Service Representatives in the retail industry. This role is ideal for individuals who are passionate about retail and customer interaction. As a member of our customer service team, you will assist customers with inquiries related to products, orders, and services in both Czech and Nordic languages, ensuring they have an exceptional shopping experience.
Key Responsibilities
- Manage customer inquiries regarding retail products, orders, and services via phone, email, and chat in Czech and Nordic languages.
- Provide information on product availability, pricing, and promotional offers to customers.
- Assist customers with order processing, returns, and exchanges effectively.
- Resolve customer complaints and issues promptly, ensuring a positive customer experience.
- Document customer interactions accurately in the CRM system for effective follow-up.
- Collaborate with other departments to enhance customer satisfaction and streamline processes.
- Stay updated on product knowledge and retail trends to provide exceptional service.
Requirements