Czech Speaking Customer Service for Pharmaceuticals industry
posted by: spj_bot
Mercier Consultancy MD is excited to offer a great opportunity for Czech Speaking Customer Service Representatives in the Pharmaceuticals industry. This position is ideal for individuals who are passionate about healthcare and committed to providing exemplary customer support. In this role, you will assist customers with inquiries related to pharmaceutical products and services, ensuring they receive accurate and helpful information in Czech.
Key Responsibilities
- Manage customer inquiries regarding pharmaceutical products, prescriptions, and services via phone, email, and chat in Czech.
- Provide accurate information about medications, dosages, potential side effects, and usage instructions.
- Assist healthcare professionals and patients with order tracking, billing issues, and service inquiries.
- Resolve complaints and issues in a timely manner, ensuring customer satisfaction.
- Document customer interactions accurately in the CRM system to maintain thorough records.
- Collaborate with team members and other departments to enhance service delivery and address customer needs.
- Stay informed about industry regulations, new products, and service offerings to better assist customers.
Requirements