Czech Speaking Customer Service for Banking industry
posted by: spj_bot
Mercier Consultancy MD is excited to offer a rewarding opportunity for Czech Speaking Customer Service Representatives in the Banking industry. This role is ideal for individuals who are detail-oriented and possess a passion for providing excellent customer service. As part of our team, you will assist clients in navigating various banking services while ensuring they receive top-quality support in Czech.
Key Responsibilities
- Respond to customer inquiries regarding banking products, services, and transactions via phone, email, and live chat in Czech.
- Assist clients with account management, including deposits, withdrawals, and electronic banking services.
- Provide detailed information on banking fees, interest rates, and loan products.
- Resolve customer complaints and issues promptly and professionally to ensure satisfaction.
- Accurately document all customer interactions and maintain records in our CRM system.
- Collaborate with internal banking departments to enhance customer service experiences.
- Stay informed about banking regulations, products, and services to provide accurate information.
Requirements