Customer Support with Danish and English - Relocation to Sofia
posted by: spj_bot
Mercier Consultancy MD is thrilled to announce an exciting opportunity for a Customer Support Representative fluent in Danish and English, with the added benefit of relocation to Sofia, Bulgaria. This position is ideal for individuals looking to expand their horizons in a vibrant city while providing outstanding support to our customers. You will play a vital role in ensuring Danish-speaking clients receive exceptional service and assistance with their inquiries.
Key Responsibilities
- Provide exceptional customer support to Danish-speaking clients through various channels, including phone, email, and chat.
- Address customer inquiries regarding products, services, and policies promptly and accurately.
- Resolve customer issues and complaints efficiently, ensuring a high level of customer satisfaction.
- Maintain thorough documentation of customer interactions and feedback in our CRM system.
- Collaborate with different departments to facilitate effective solutions and enhance the customer experience.
- Stay updated on product knowledge, services, and industry trends to provide the best possible support.
Requirements