Operations & Product Manager (Luggage & Cargo Solutions)
posted by: spj_bot
We are currently recruiting on behalf of our client, a fast-growing, tech-driven travel & logistics startup, a dynamic Operations & Product Manager.
This is a strategic and operational leadership role responsible for building and implementing the full process blueprint of the Company's luggage and cargo services. You will act as the operational lead and product owner, bridging ground operations, IT development, and customer success.
Main Responsibilities:
Operations & Implementation
- Design, document, and continuously optimize end-to-end operational processes for both luggage and cargo services.
- Collaborate closely with airport handling agents, GSSAs, and logistics partners to ensure accurate, real-time execution of service flows.
- Develop and enforce SOPs for onboarding airport partners, courier agents, and other third-party logistics providers.
- Coordinate operational readiness and response protocols in lost baggage and delayed cargo scenarios.
Product & Process Ownership