(English C1) Customer Support Consultant (Remote, LATAM)
Who are we?
SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?
Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.
What you will do:
- Provide L1 customer support via phone, chat, and email;
- Perform basic troubleshooting of software issues and guide customers toward quick solutions;
- Triage customer support requests across multiple projects;
- Escalate specific types of cases to the appropriate representatives following established procedures;
- Stay on top of product and process updates and provide feedback to improve the knowledge base;
- Conduct research when information is missing and proactively look for solutions.
What you need to succeed in this role: