Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support. What if you had a chance to be a part of the world's leading hardware, software, or SaaS solutions? 

Join our team as an Account Manager and take ownership of a key client relationship.

You will work closely with our leadership team, including the Chief Customer Officer , and be responsible for navigating complex client expectations, aligning priorities, and driving constructive, solution-focused conversations.

This role requires strong stakeholder management skills, cultural awareness, and the ability to build trust in high-pressure environments, while developing a deep understanding of both the technical and business aspects of the client’s product.

If you enjoy owning challenging client relationships and turning complexity into structure — let’s see what it takes 💛

What you will do:

This is a fixed-term employment contract from February to September. The role may be extended or converted into a regular position depending on performance and business needs. Comprehensive training and continuous support will be provided. Our Remote Customer Service Representative position offers a great opportunity to join a supportive team focused on helping our customers and providers have a smooth, positive experience. You’ll handle calls, chats, emails, and callbacks while guiding users through app navigation, payments, scheduling, and service questions. We’re looking for someone who brings strong communication, patience, and problem-solving skills, and who enjoys delivering great service in a fast-paced environment.

What You’ll Do

• Handle inbound calls, callback queues, chats, and email support.
• Manage 300+ weekly contacts (customer + provider support).
• Assist with app navigation, payments, scheduling, and service issues.
• Deliver high-quality service, meet performance expectations, and maintain policy compliance.
• Ensure strong communication, de-escalation, and issue resolution.

Work Schedule 

Operations run Monday–Friday, 6:00 AM–10:00 PM CST and Saturday–Sunday, 7:00 AM–6:00 PM CST.

You will render a minimum of forty (40) hours of work per week or as may be required by the operational schedule.

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding customer support via emails
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

The Tech Compliance Data Clerk plays a key role in supporting the DSI technician onboarding process. This position is responsible for accurate data entry, timely communication, and thorough compliance tracking for technicians across multiple Tech Offices. The ideal candidate is detail-oriented, organized, and capable of managing multiple priorities while maintaining clear, consistent communication with both internal teams and external partners.

Success in this role is essential to maintaining the department’s strong reputation, operational efficiency, and overall effectiveness. The Tech Compliance Data Clerk must demonstrate excellent written and verbal communication skills, ensuring information is conveyed clearly, professionally, and with a friendly, approachable tone. This position requires a self-motivated individual who can work independently, stay organized, and remain responsive to the evolving needs of clients, internal teams, compliance requirements, and technician offices in a fast-paced environment. Adherence to company policies and departmental procedures is expected at all times.

The Tech Compliance Data Clerk plays a key role in supporting the DSI technician onboarding process. This position is responsible for accurate data entry, timely communication, and thorough compliance tracking for technicians across multiple Tech Offices. The ideal candidate is detail-oriented, organized, and capable of managing multiple priorities while maintaining clear, consistent communication with both internal teams and external partners.

Success in this role is essential to maintaining the department’s strong reputation, operational efficiency, and overall effectiveness. The Tech Compliance Data Clerk must demonstrate excellent written and verbal communication skills, ensuring information is conveyed clearly, professionally, and with a friendly, approachable tone. This position requires a self-motivated individual who can work independently, stay organized, and remain responsive to the evolving needs of clients, internal teams, compliance requirements, and technician offices in a fast-paced environment. Adherence to company policies and departmental procedures is expected at all times.

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding customer support via emails
• Identify customer needs and deliver solutions that exceed expectations
• Troubleshoot technical products and applications
• Provide product guidance and support sales-related inquiries
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

This is a fixed-term employment contract from February to September. The role may be extended or converted into a regular position depending on performance and business needs. Comprehensive training and continuous support will be provided.
Our Remote Customer Service Representative position offers a great opportunity to join a supportive team focused on helping our customers and providers have a smooth, positive experience. You’ll handle calls, chats, emails, and callbacks while guiding users through app navigation, payments, scheduling, and service questions. We’re looking for someone who brings strong communication, patience, and problem-solving skills, and who enjoys delivering great service in a fast-paced environment.

What You’ll Do

• Handle inbound calls, callback queues, chats, and email support.
• Manage 300+ weekly contacts (customer + provider support).
• Assist with app navigation, payments, scheduling, and service issues.
• Deliver high-quality service, meet performance expectations, and maintain policy compliance.
• Ensure strong communication, de-escalation, and issue resolution.

Work Schedule 

Operations run Monday–Friday, 6:00 AM–10:00 PM CST and Saturday–Sunday, 7:00 AM–6:00 PM CST.

You will render a minimum of forty (40) hours of work per week or as may be required by the operational schedule.

Software Engineer (Backend/Fullstack)

Full-time | On-site

Location: San Francisco, CA

We are building a generative AI and Low-code customer support automation platform dedicated to bringing effortless customer and agent experiences to every company. We are seeking a Mid-level Software Engineer to take the lead in designing and scaling the core distributed systems that power our next-generation AI agents.

This is a hands-on, high-impact role for a fast-moving engineer who will drive architectural decisions and technical direction, working directly with the company founders. You will own the full feature lifecycle, from initial concept to high-scale production deployment.

What You'll Do:

DSI Systems Inc., an Authorized Starlink Partner, has an exciting opportunity for a driven and detail-oriented individual to join our growing Starlink team as a Starlink Dispatch Specialist. This role supports both residential installations, ensuring high-quality service and efficient coordination between our technician network, customers, and internal teams. With Starlink’s rapid expansion and innovative technology, this role is key to delivering reliable internet access across underserved and remote areas.

As a Starlink Dispatch Specialist, you will manage real-time work orders, support technician offices, and ensure seamless communication across platforms and departments. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and is passionate about operational excellence and customer service. You'll play a vital role in maintaining Starlink’s growing reputation and DSI's industry leadership.

This is a full-time REMOTE opportunity – candidate must live in the United States
Schedule: Full-time, Monday – Friday 10:30 am – 7pm CST

About DSI

We are looking for a Technical Support Engineer who enjoys solving complex challenges and making a real impact on product quality.

You will work with technically challenging cases: analyzing logs, SQL queries, APIs, and services, restoring stability, and improving the user experience.

In this role, you’ll become a key link between clients, the support team, and development: helping first-line support filter requests, identifying root causes of issues, and providing feedback to the product team. Every solution you find will increase the product’s value and contribute to the company’s growth.

Responsibilities

• Handle requests from first-line support and clients, reproduce and clarify issues.
• Analyze incidents, identify root causes, and provide clear context to developers and DevOps.
• Monitor task status and explain situations to clients in simple terms.
• Document solutions and share them with colleagues.
• Provide feedback to the product team based on incoming requests.

Requirements