Italian Speaking Customer Service for Airline Company in Greece
posted by: spj_bot
Mercier Consultancy MD is delighted to present an exciting opportunity for Italian Speaking Customer Service Representatives at an esteemed Airline Company, based in Greece. This role is ideal for individuals who are passionate about travel and committed to providing exceptional support to airline customers. As a representative, you will assist passengers in Italian, addressing their inquiries and ensuring a pleasant travel experience.
Key Responsibilities
- Manage customer inquiries regarding flight bookings, cancellations, and changes via phone, email, and chat in Italian.
- Provide accurate information on flights, baggage policies, and travel regulations.
- Assist customers with reservation modifications and provide support during the check-in process.
- Resolve customer complaints and issues promptly, ensuring high levels of satisfaction.
- Document all customer interactions and feedback in the CRM system for record-keeping.
- Collaborate with airline personnel and other departments to enhance customer service delivery.
- Stay informed about airline promotions, services, and travel advisories to provide relevant assistance.
Requirements