service quality

Spanish Speaking Customer Service Online Streaming Service - Remote In Greece

posted by: spj_bot

Mercier Consultancy MD is thrilled to offer a remote opportunity for Spanish Speaking Customer Service Representatives for an Online Streaming Service, based in Greece. This role is ideal for individuals who are passionate about entertainment and committed to delivering exceptional service to customers. As a representative, you will assist users with their inquiries related to the streaming service, ensuring they have a seamless and enjoyable experience.


Key Responsibilities

  • Manage customer inquiries related to subscriptions, content availability, and account issues via phone, email, and live chat in Spanish.
  • Provide detailed information about service features, pricing, and promotional offers.
  • Assist customers with troubleshooting and resolving technical issues related to streaming.
  • Document customer interactions accurately and maintain comprehensive records in the CRM system.
  • Collaborate with internal teams to address customer needs and enhance service quality.
  • Stay informed about the latest shows, movies, and updates within the streaming service to aid customer inquiries effectively.

Requirements

Job Skills

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Italian Speaking Customer Service Agent For an American Multinational - Athens

posted by: spj_bot

Mercier Consultancy MD is excited to announce an opening for an Italian Speaking Customer Service Agent for a leading American multinational company, based in Athens. In this role, you will be a key player in providing outstanding support to our Italian-speaking clientele, ensuring they have the best experience with our products and services.


Responsibilities

  • Field inquiries from Italian-speaking customers via phone, email, and chat, addressing their needs effectively.
  • Provide detailed information about product offerings and assist with order placements and service inquiries.
  • Resolve customer complaints with professionalism and a focus on delivering solutions.
  • Document all customer interactions accurately in our CRM system to maintain service quality.
  • Collaborate with cross-functional teams to enhance customer satisfaction and address complex issues.
  • Stay up-to-date on product knowledge and company policies to offer accurate assistance to customers.

Requirements

Job Skills

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Italian Speaking Customer or Technical Service Agent - Remote in Greece

posted by: spj_bot

Mercier Consultancy MD is looking for an Italian Speaking Customer or Technical Service Agent to join our team remotely from Greece. This flexible role is ideal for individuals who enjoy providing excellent service and assisting customers with both inquiries and technical issues. As a member of our team, you will play a vital role in ensuring customer satisfaction through effective support and problem resolution.


Key Responsibilities

  • Provide outstanding customer service and technical support to Italian-speaking clients through various channels, including phone, email, and chat.
  • Assist customers in resolving inquiries related to products, accounts, or technical issues.
  • Document customer interactions and resolutions accurately in the CRM system.
  • Work collaboratively with team members and other departments to enhance service quality.
  • Stay updated on product knowledge and company policies to provide accurate information.
  • Handle customer complaints and concerns with professionalism and empathy.

Requirements

Job Skills

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Dutch Speaking Customer Service For Leading Online Travel Platform

posted by: spj_bot

Mercier Consultancy MD is thrilled to present an exciting opportunity for Dutch Speaking Customer Service Representatives for a leading online travel platform. This role is perfect for enthusiastic individuals who are passionate about travel and customer service. As a representative, you will assist customers with their travel inquiries, bookings, and issues, ensuring a seamless and enjoyable experience as they plan their journeys.


Key Responsibilities

  • Handle customer inquiries related to travel bookings, itineraries, and service questions via phone, email, and live chat in Dutch.
  • Provide guidance on travel destinations, accommodation options, and special deals.
  • Assist customers with booking modifications, cancellations, and troubleshooting issues.
  • Document customer interactions accurately and efficiently in the CRM system.
  • Collaborate with internal teams to resolve customer issues and enhance service quality.
  • Stay updated on travel industry trends and promotions to provide relevant information to customers.

Requirements

Job Skills

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Dutch Speaking Customer Service Agent For A Swiss Buy Now, Pay Later Provider

posted by: spj_bot

Mercier Consultancy MD is pleased to announce an opening for a Dutch Speaking Customer Service Agent for a renowned Swiss Buy Now, Pay Later provider. This exciting role allows you to engage with customers and assist them in understanding financial solutions that enhance their purchasing experience. As a vital member of our support team, you will deliver exceptional service to Dutch-speaking clients from the comfort of your home.


Responsibilities

  • Assist Dutch-speaking customers through phone, email, and chat with inquiries related to buy now, pay later services.
  • Provide clear explanations of payment options and help customers navigate their accounts and transactions.
  • Address customer complaints and resolve issues in a timely and professional manner.
  • Document interactions accurately in our CRM system to ensure proper follow-up and service quality.
  • Collaborate with team members and other departments to improve customer service processes and outcomes.
  • Stay updated on product knowledge, promotions, and financial solutions to provide informed assistance.

Requirements

Job Skills

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Swedish Speaking Customer Service for Banking industry

posted by: spj_bot

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Swedish Speaking Customer Service Representatives in the Banking industry. This role is ideal for individuals who are passionate about finance and dedicated to providing top-notch customer service. As a representative in this capacity, you will assist clients with their banking inquiries and ensure a seamless customer experience in Swedish.


Key Responsibilities

  • Manage customer inquiries regarding banking products, account management, and financial services via phone, email, and chat in Swedish.
  • Provide clients with information on available services, account details, and transaction support.
  • Assist customers with account openings, closures, and changes, adhering to banking regulations.
  • Resolve customer complaints and issues effectively to ensure overall satisfaction.
  • Document all customer interactions accurately in the CRM system for future reference.
  • Collaborate with internal teams to enhance service quality and address customer concerns.
  • Stay informed about banking regulations and market trends to offer informed advice to customers.

Requirements

Job Skills

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Danish Speaking Customer Service for Food & Beverage industry

posted by: spj_bot

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Danish Speaking Customer Service Representatives in the Food & Beverage industry. This role is ideal for candidates who are passionate about food and committed to providing outstanding customer service. As a representative, you will assist customers with inquiries related to food products, orders, and services while providing exceptional support in Danish.


Key Responsibilities

  • Manage incoming customer inquiries regarding food and beverage products, orders, and service issues via phone, email, and live chat in Danish.
  • Provide detailed information about product availability, nutritional information, and promotions to customers.
  • Assist customers with order processing, modifications, and cancellations carefully and accurately.
  • Resolve customer complaints and issues effectively to ensure satisfaction and loyalty.
  • Document all customer interactions and maintain accurate records in the CRM system.
  • Collaborate with production and logistics teams to ensure timely delivery and service quality.
  • Stay informed about industry trends and product knowledge to assist customers effectively.

Requirements

Job Skills

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French Speaking Customer Service for Finance industry

posted by: spj_bot

Mercier Consultancy MD is excited to offer an opportunity for French Speaking Customer Service Representatives in the finance industry. This position is ideal for individuals who are passionate about finance and dedicated to providing outstanding customer support. As a member of our customer service team, you will assist clients with their financial inquiries and help them navigate our services while communicating effectively in French.


Key Responsibilities

  • Manage customer inquiries related to financial products, services, and account management via phone, email, and chat in French.
  • Provide detailed information on account options, transaction processes, and financial regulations.
  • Assist customers with account setup, changes, and troubleshooting any issues.
  • Resolve customer complaints and concerns promptly, ensuring high levels of satisfaction.
  • Document all interactions accurately in our CRM system for proper tracking and follow-up.
  • Collaborate with internal teams to address complex inquiries and improve service quality.
  • Stay informed about financial products and market trends to provide the best assistance to customers.

Requirements

Job Skills

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Dutch speaking customer service agent - remote in Greece - 1657 Per Month

posted by: spj_bot

Mercier Consultancy MD is excited to offer a position for a Dutch Speaking Customer Service Agent, available remotely from Greece, with a monthly salary of 1657 Euro. This role is perfect for individuals who thrive in a customer-centric environment and possess strong Dutch language skills. As a Customer Service Agent, you will be dedicated to delivering top-notch support to our valued Dutch-speaking clients, enhancing their experience with our services.


Responsibilities

  • Handle customer inquiries in Dutch through various channels, including phone, email, and chat.
  • Assist customers with product-related questions and process their orders efficiently.
  • Resolve customer complaints with empathy and professionalism, ensuring satisfaction.
  • Maintain accurate records of customer interactions in our CRM system.
  • Collaborate with team members to continually enhance service quality.
  • Stay updated on product offerings and promotional campaigns to provide accurate information.

Requirements

Job Skills

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Spanish Speaking Customer Service for Utilities industry - Greece

posted by: spj_bot

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Spanish Speaking Customer Service Representatives in the Utilities industry, specifically located in Greece. This role is ideal for individuals who are passionate about customer service and eager to assist clients with their utility service needs in Spanish. As a representative, you will provide vital assistance to customers, ensuring they receive the highest level of service.


Key Responsibilities

  • Manage customer inquiries related to utility services, including billing, service connections, and troubleshooting via phone, email, and chat in Spanish.
  • Provide detailed information on available utility plans, payment options, and service offerings.
  • Assist customers with account updates, payment processes, and resolving issues or complaints.
  • Document all customer interactions accurately in our CRM system to ensure effective follow-up.
  • Work collaboratively with internal teams to resolve customer concerns and enhance service quality.
  • Stay informed about industry regulations and company policies to provide accurate information to clients.

Requirements

Job Skills

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