Mercier Consultancy MD is excited to announce an opportunity for Croatian-Speaking Customer Experts to join our dynamic team in Athens, Greece. We offer fully paid relocation for the right candidates who are passionate about providing excellent customer service in the tobacco products sector. As a Customer Expert, you will engage with our Croatian-speaking customers, addressing their queries and providing them with the support they need.

Key Responsibilities

• Provide outstanding support to Croatian-speaking customers through various communication channels including phone, email, and chat.
• Respond to inquiries about tobacco products, ensuring that customers have a clear understanding of our offerings.
• Stay informed on tobacco industry regulations and company policies to deliver compliant and accurate information.
• Document interactions with customers in our customer relationship management (CRM) system to maintain detailed records.
• Collaborate with other teams to quickly resolve issues and enhance the customer experience.
• Gather customer feedback and share insights with management for continuous improvement.

Requirements

Join Our Team!

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

Job Overview

The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.

Key Responsibilities:

 Customer Support

Are you passionate about technology and gadgets? Do you speak Slovenian fluently? Combine career growth with the opportunity to live in Greece and enjoy its amazing lifestyle!

We are looking for talented Slovenian -speaking Customer Experience Specialists to join our international team in Greece. You’ll provide support to customers from the Slovenia, following full training by certified instructors, while experiencing life in one of the most beautiful countries in the world.

What You’ll Do

• Communicate with customers via phone, chat, and email
• Track and resolve cases efficiently and professionally
• Maintain high customer satisfaction while representing major global brands
• Troubleshoot mobile devices (phones, tablets, and more)
• Help customers manage and secure their accounts and passwords
• Coordinate hardware repairs when needed

Requirements

• Fluency in Slovenian
• Advanced English skills
• Familiarity with iOS, MacOS, or similar technology is a plus
• Excellent communication and problem-solving skills
• Previous customer support experience is an advantage

Benefits

Are you passionate about technology and gadgets? Do you speak Slovak fluently? Combine career growth with the opportunity to live in Greece and enjoy its amazing lifestyle!

We are looking for talented Slovak-speaking Customer Experience Specialists to join our international team in Greece. You’ll provide support to customers from Slovakia, following full training by certified instructors, while experiencing life in one of the most beautiful countries in the world.

What You’ll Do

• Communicate with customers via phone, chat, and email
• Track and resolve cases efficiently and professionally
• Maintain high customer satisfaction while representing major global brands
• Troubleshoot mobile devices (phones, tablets, and more)
• Help customers manage and secure their accounts and passwords
• Coordinate hardware repairs when needed

Requirements

• Fluency in Slovak
• Advanced English skills
• Familiarity with iOS, MacOS, or similar technology is a plus
• Excellent communication and problem-solving skills
• Previous customer support experience is an advantage

Benefits

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding customer support via phone calls, chats, and emails;
• Escalate complex issues to engineers as needed;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI.

What you need to succeed in this role:

Mercier Consultancy MD is excited to announce a fantastic opportunity for a Norwegian Speaking Online Store Advisor to join our team in Sofia! We offer fully paid relocation to help you transition smoothly into your new role. As an Online Store Advisor, you will be responsible for providing excellent customer service to our Norwegian-speaking clients, assisting them with their online shopping experience and ensuring satisfaction.

Key Responsibilities

• Assist customers in Norwegian through various online platforms, providing timely and effective support.
• Guide clients through their online shopping journey, helping them with product inquiries and facilitating orders.
• Resolve customer issues and concerns promptly, ensuring a high level of customer satisfaction.
• Document customer interactions and maintain accurate records in our CRM system.
• Collaborate with team members to improve service quality and the overall customer experience.
• Stay updated on product knowledge and online store operations to provide informed assistance to customers.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for a Latvian Speaking Solutions Consultant to join our innovative team in Sofia, Bulgaria! We provide fully paid relocation to make your transition as smooth as possible. In this role, you will leverage your skills to engage with clients, understand their unique challenges, and provide tailored solutions that empower their business success. If you're enthusiastic about technology and customer engagement, we want to hear from you!

Key Responsibilities

• Engage with clients to identify their specific needs and business goals through detailed consultations.
• Develop and propose customized solutions that effectively address client challenges and maximize their potential.
• Act as a trusted advisor, providing valuable insights and recommendations based on industry best practices.
• Collaborate with internal teams to ensure the seamless implementation of solutions and ongoing support.
• Conduct training sessions to enable clients to fully utilize our products and services.
• Stay informed about industry trends and emerging technologies to provide informed guidance to clients.

Requirements

Mercier Consultancy MD is excited to offer an exceptional opportunity for an Italian Speaking Rent-a-Car Consultant, with fully paid relocation to Sofia, Bulgaria! This position is ideal for those who are enthusiastic about customer service and wish to enjoy a rewarding career in a vibrant and beautiful city.

As a Rent-a-Car Consultant, you will be responsible for assisting Italian-speaking customers with their car rental needs, ensuring a hassle-free experience during their travels.

Key Responsibilities:

• Provide outstanding customer service to Italian-speaking clients, handling inquiries and reservations promptly and professionally.
• Manage the rental process from vehicle pick-up to return, ensuring smooth transactions and customer satisfaction.
• Conduct vehicle inspections and effectively communicate rental terms and conditions to customers.
• Collaborate with the operations team to maintain vehicle availability and high service quality.
• Keep up-to-date with the fleet and promotions to provide customers with relevant information and support.

Requirements

Mercier Consultancy MD is excited to announce a fantastic opportunity for Italian Speaking Customer Service Representatives to join our team in the vibrant city of Sofia. This role is designed for individuals who are passionate about providing excellent customer support and are fluent in Italian. As a representative, you will engage with customers in Italian, assisting them with their inquiries and ensuring a positive experience.

Key Responsibilities

• Handle customer inquiries effectively via phone, email, and chat in Italian, addressing product and service questions.
• Provide accurate information regarding billing, accounts, and company policies.
• Assist customers with troubleshooting any issues they may encounter with products or services.
• Resolve complaints efficiently while maintaining a high level of customer satisfaction.
• Document all customer interactions in the CRM system for record-keeping and follow-up.
• Collaborate with internal teams to improve service delivery and address customer feedback.
• Stay knowledgeable about the products and services offered to provide informed assistance.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for a German Customer Care Representative for a renowned Logistics Company! This is a unique opportunity to work in the logistics sector while enjoying fully paid relocation to the beautiful country of Greece. If you are passionate about customer service and have a keen interest in the logistics industry, we would love to have you on our team!

Key Responsibilities

• Provide exceptional customer support in German across various channels including phone, email, and live chat for logistics inquiries.
• Assist customers with inquiries related to shipping, tracking, delivery issues, and account management.
• Collaborate with internal teams to resolve customer challenges and ensure timely deliveries and service excellence.
• Document all customer interactions and manage information flow in our CRM system accurately.
• Identify opportunities to enhance customer satisfaction through feedback and suggestions.
• Stay informed on logistics trends and company services to deliver accurate and relevant information to customers.

Requirements