At Zyte, our mission is to facilitate access to web data and transform intricate data challenges into elegant solutions. Our Monitoring Team is integral to ensuring the stability, performance, and reliability of our extensive data collection systems.

We are seeking a technically proficient Monitoring Engineer to analyze system alerts, identify and investigate issues within our web crawlers, and support the continuous automation and optimization of our monitoring workflows.

Requirements

Responsibilities

• Monitor and interpret performance alerts originating from our proprietary crawling infrastructure (success rates, error logs, volumes and latency).
• Investigate anomalies, determine root causes, and escalate actionable issues to development teams.
• Automate monitoring processes utilizing Python or comparable scripting languages.
• Collaborate with engineering teams to enhance system observability and the accuracy of alerting mechanisms.

Qualifications

Mercier Consultancy MD is pleased to announce exciting entry-level job opportunities for Slovak speakers, complete with a paid relocation package to Sofia, Bulgaria. This position is perfect for individuals looking to launch their careers in a supportive and dynamic environment. You will work closely with experienced colleagues and benefit from comprehensive training, while enjoying the vibrant lifestyle Sofia has to offer.

Key Responsibilities

• Assist in daily operations across various projects to gain valuable experience and develop professional skills.
• Communicate effectively in Slovak with clients and internal teams to ensure smooth collaboration.
• Participate in training sessions designed to enhance your knowledge and competencies.
• Collaborate with colleagues to achieve departmental goals and contribute to team success.
• Provide regular feedback and insights to improve processes and workflows.

Requirements

Mercier Consultancy MD is excited to present entry-level job openings specifically for Polish speakers. This opportunity comes with a paid relocation to Sofia, Bulgaria, where you can expand your professional horizons while immersing yourself in a vibrant cultural experience. You will receive comprehensive training and mentorship while engaging in a variety of roles that will allow you to learn and grow within our organization.

Key Responsibilities

• Support daily operations in your assigned department while collaborating with team members.
• Assist in various projects to hone your skills and gain valuable work experience.
• Communicate fluently in Polish, fostering effective interactions with clients and colleagues.
• Engage in training activities to improve your professional capabilities.
• Provide insights and feedback to enhance team productivity and workflows.

Requirements

Mercier Consultancy MD is excited to present an opportunity for Polish Speaking Customer Service Representatives in the retail industry, based in Sofia, Bulgaria. This role is ideal for individuals passionate about customer service and retail. As a representative, you'll assist customers with inquiries related to products, services, and promotions, all while enhancing their shopping experience in Polish.

Key Responsibilities

• Respond to customer inquiries regarding retail products, stock availability, and service options via phone, email, and live chat in Polish.
• Provide detailed information about promotions, pricing, and return policies.
• Assist customers with order placement, tracking, changes, and cancellations.
• Resolve any customer complaints or issues in a timely and effective manner.
• Maintain accurate documentation of customer interactions in our CRM system.
• Collaborate with internal teams to ensure smooth service delivery and improved customer experience.
• Stay informed about the latest product offerings and retail trends to assist customers effectively.

Requirements

Join Mercier Consultancy MD as a Hungarian Speaking Game Support Advisor and embark on an exciting journey in Sofia, with relocation expenses fully covered! We are looking for enthusiastic individuals who are passionate about gaming and committed to providing exemplary support to our Hungarian-speaking players. In this role, you will help enrich the gaming experience through personalized customer interaction and problem-solving.

Key Responsibilities

• Respond to Hungarian-speaking players' inquiries via email, ensuring timely and effective assistance.
• Assist with troubleshooting, game account issues, and provide guidance on gameplay questions.
• Strive to deliver a high level of service that leads to improved player satisfaction and loyalty.
• Maintain detailed records of player interactions and feedback to identify trends and areas for improvement.
• Work closely with other departments to escalate issues or relay valuable player insights.
• Stay informed on product updates and gaming news to provide accurate support.

Requirements

Mercier Consultancy MD is seeking a passionate Hungarian Speaking Game Support Advisor to join our dynamic team in Sofia, with all relocation costs covered. This role is ideal for individuals who are enthusiastic about gaming and possess a knack for customer service. You will be the voice of our gaming community, assisting Hungarian-speaking players in resolving their inquiries and enhancing their gaming experience.

Key Responsibilities

• Provide exceptional support to Hungarian-speaking gamers via email.
• Assist players with a range of inquiries, from technical issues to account management.
• Ensure that all player concerns are addressed promptly, leading to increased customer satisfaction.
• Maintain accurate records of player interactions and feedback for future reference and improvement.
• Collaborate with internal teams to relay feedback and ensure the gaming experience meets player expectations.
• Stay informed about game updates, features, and community news to provide knowledgeable assistance.

Requirements

Mercier Consultancy MD is thrilled to announce a unique opportunity for a Dutch Speaking Customer Service Agent to work remotely from anywhere in the world. This position allows you to engage with Dutch-speaking customers while fostering a global work environment. You will be the key point of contact, ensuring that clients receive the highest standard of support and service.

Responsibilities

• Provide exceptional customer service to Dutch-speaking clients via phone, email, and chat, addressing inquiries and concerns.
• Offer accurate product information, assist with order processing, and guide customers through various service-related questions.
• Resolve complaints and issues with professionalism, aiming to maintain high levels of customer satisfaction.
• Document customer interactions and feedback in the CRM system for quality assurance and continuous improvement.
• Collaborate with team members across different time zones to ensure seamless communication and service delivery.
• Stay informed about company products, policies, and industry trends to provide clients with relevant information.

Requirements

Mercier Consultancy MD is thrilled to offer a position for a Dutch Speaking Customer Service Agent available for remote work worldwide. This role provides a fantastic opportunity to connect with Dutch-speaking customers from various locations while delivering exceptional support and service.

Responsibilities

• Engage with Dutch-speaking customers through phone, email, and chat to answer inquiries and provide support.
• Assist customers with product information, account management, and troubleshooting issues efficiently.
• Resolve customer complaints with a commitment to ensuring customer satisfaction and effective solutions.
• Maintain thorough and accurate documentation of customer interactions in the CRM system.
• Collaborate with team members to enhance service quality and contribute to team goals.
• Stay informed about company products, services, and industry trends to offer knowledgeable assistance.

Requirements

Join Mercier Consultancy MD in an exciting opportunity for Danish speakers seeking entry-level positions with a paid relocation to the beautiful city of Sofia, Bulgaria. This role offers a perfect blend of professional growth and cultural enrichment, allowing you to launch your career in a dynamic environment where you can make significant contributions while enhancing your skills.

Key Responsibilities

• Contribute to various projects and support team operations in your department.
• Communicate effectively in Danish with clients and colleagues to ensure smooth workflow.
• Engage in on-the-job training and development programs to enhance your professional abilities.
• Work collaboratively with team members to achieve departmental goals and objectives.
• Provide constructive feedback and participate in brainstorming sessions to improve processes.

Requirements

Are you ready for an exciting opportunity in the heart of Sofia, Bulgaria? Mercier Consultancy MD is seeking a Danish Speaking Content Moderator to join our vibrant team! With a competitive salary of 2000 Euros per month, this role is perfect for individuals who are passionate about fostering a safe online community while enjoying a lively work environment. In this position, you will play a crucial role in reviewing and moderating user-generated content, ensuring that it aligns with our community guidelines and standards.

What You’ll Do

• Moderate and evaluate user-generated content in Danish, making sure it follows our community guidelines.
• Classify and assess content accurately per our established policies.
• Be the eyes and ears of our platform by identifying and reporting inappropriate content or violations.
• Provide insights into user interactions and content trends to help shape our moderation strategies.
• Work collaboratively with a passionate team to continuously enhance moderation processes.
• Stay updated on the latest policies and best practices for content moderation.

Requirements