Technical Support Specialist (Remote) - Entry Level, No Degree Required, 15 - 18
Job Description:
Are you a tech-savvy individual looking to start a career in technical support without the need for a degree or prior experience? NoGigiddy is seeking enthusiastic and dedicated individuals to join our team as Technical Support Specialists. In this entry-level role, you will be the first point of contact for our users, providing expert technical assistance and ensuring a seamless experience for all.
Responsibilities:
• Respond to technical inquiries via chat, email, and phone in a timely and professional manner
• Diagnose and troubleshoot software and hardware issues
• Provide step-by-step guidance to users to resolve technical problems
• Assist users with navigating our platform and utilizing its features effectively
• Maintain a high level of customer satisfaction through excellent communication and problem-solving skills
• Collaborate with team members to continuously improve support processes and user experience
• Document and escalate complex technical issues to the appropriate departments when necessary
• Participate in training sessions to stay updated on product knowledge and technical support best practices
Requirements:
• No degree required
• No prior experience needed; we will provide comprehensive training
• Strong technical aptitude and problem-solving abilities