Polish Speaking Customer Service for FinTech Company - Work In Greece
posted by: spj_bot
Mercier Consultancy MD is thrilled to offer an exciting opportunity for Polish Speaking Customer Service Representatives for a leading FinTech company, with the unique chance to work in Greece. This role is perfect for individuals who are passionate about finance and technology and are dedicated to providing exceptional customer service. In this position, you will support clients with their inquiries regarding financial services and products, ensuring effective communication in Polish.
Key Responsibilities
- Manage customer inquiries related to financial services, accounts, and transactions via phone, email, and chat in Polish.
- Provide detailed information on products, account management, and investment options.
- Assist customers with account setup, troubleshooting, and service-related inquiries.
- Resolve customer complaints and issues efficiently, aiming for high customer satisfaction.
- Document all interactions accurately in the CRM system for effective follow-up.
- Collaborate with internal teams to enhance customer support processes and services.
- Stay informed about fintech trends, product offerings, and regulatory changes to provide up-to-date advice to customers.
Requirements