(fluent German & English) Technical Support Consultant (remotely)
posted by: spj_bot
Passionate about the world of tech?
What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?
Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
Excited? Let’s see what it takes 💛
What you will do:
- Provide exceptional customer support via emails, calls and chats
- Troubleshoot technical issues and provide step-by-step guidance to customers
- Collaborate with other departments to resolve customer inquiries
- Escalate complex issues to the appropriate team for resolution
- Document customer interactions
- Improve customer support processes and procedures
- Maintain high level of product knowledge
- Stay up to date with the product updates and changes
What you need to succeed in this role:
View the job post & apply
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