Norwegian Customer Support Advisor | Delivery Services - Remote All Over Greece
posted by: spj_bot
Mercier Consultancy MD is excited to announce an opening for a Norwegian Customer Support Advisor specializing in Delivery Services. This remote position allows you to work from anywhere in Greece while providing exceptional support to our Norwegian-speaking clients. As a vital member of our team, you will assist customers in navigating our delivery services, ensuring timely and efficient resolution of their inquiries and issues.
Key Responsibilities
- Deliver outstanding customer support to Norwegian-speaking clients through various channels, including phone, email, and live chat.
- Assist customers with inquiries regarding delivery services, timelines, and tracking information.
- Resolve issues and complaints effectively, ensuring customer satisfaction throughout the process.
- Document customer interactions accurately in our CRM system for tracking and follow-up purposes.
- Collaborate with warehouse and logistics teams to address and escalate issues when necessary.
- Stay informed about service updates and company policies to provide accurate support to customers.
Requirements