German Customer Service for Electronics Company - Athens - Work For MCG
posted by: spj_bot
Mercier Consultancy MD is thrilled to announce an exciting opportunity for German Customer Service Representatives for an Electronics Company based in Athens. If you are passionate about electronics and technology while delivering exceptional customer service, we invite you to join our dynamic team at MCG! In this role, you will assist German-speaking customers with their inquiries and provide top-notch support for electronic products and services.
Key Responsibilities
- Handle customer inquiries related to electronic products, technical support, and warranty services via phone, email, and chat in German.
- Provide clear and accurate information on product specifications, features, and usability.
- Assist customers with troubleshooting issues and guide them through basic repairs or setup procedures.
- Resolve customer complaints efficiently to ensure satisfaction and a positive experience.
- Document customer interactions accurately within the CRM system.
- Collaborate with the technical support and sales teams to enhance customer experience.
- Stay updated on product developments and industry trends to provide informed assistance.
Requirements