Italian Speaking Customer Service for Media & Entertainment industry
posted by: spj_bot
Mercier Consultancy MD is excited to present an opportunity for Italian Speaking Customer Service Representatives in the Media & Entertainment industry. This role is perfect for individuals who are passionate about media and entertainment and enjoy engaging with customers to provide exceptional service. As a representative, you will assist clients in navigating our media offerings, addressing inquiries, and ensuring a delightful customer experience.
Key Responsibilities
- Handle customer inquiries related to media services, subscriptions, and entertainment content via phone, email, and live chat in Italian.
- Provide support for account management, including troubleshooting issues and assisting with service activation.
- Offer detailed information about products, service features, and upcoming content releases.
- Resolve customer issues, complaints, and feedback efficiently and professionally.
- Document customer interactions accurately and maintain records in the CRM system.
- Collaborate with internal teams to enhance the customer experience and address any service-related challenges.
- Stay updated on industry trends and company offerings to provide customers with relevant information.
Requirements