Dutch Speaking Customer Service for Transportation (Rail, Shipping, etc.) indust
posted by: spj_bot
Mercier Consultancy MD is excited to offer a position for Dutch Speaking Customer Service Representatives in the transportation industry, specifically focusing on rail and shipping. This role is perfect for individuals who are passionate about travel and logistics and have a strong commitment to providing exceptional customer service. As a key member of our team, you will facilitate communication in Dutch, assisting customers with their transportation needs and inquiries.
Key Responsibilities
- Respond to customer inquiries about transportation services, including rail and shipping options, via phone, email, and chat in Dutch.
- Provide detailed information regarding schedules, ticketing, and shipping logistics.
- Assist customers with booking changes, cancellations, and any related issues.
- Resolve customer complaints in a professional manner, ensuring a positive experience.
- Document all customer interactions accurately and maintain records in the system.
- Collaborate with logistics and customer service teams to ensure efficient service delivery.
- Stay informed about transportation industry trends and changes to enhance customer engagement.
Requirements