Icelandic Speaking Customer Service Agent - Work In Bulgaria - Paid Relocation
posted by: spj_bot
Mercier Consultancy MD is proud to announce an opportunity for an Icelandic Speaking Customer Service Agent to join a leading team in Bulgaria, complete with paid relocation support. In this role, you will be vital in delivering outstanding customer service to our Icelandic-speaking clients, ensuring they receive timely and effective assistance with their inquiries.
Responsibilities
- Provide support to Icelandic-speaking customers via phone, email, and chat, addressing a variety of inquiries related to our products and services.
- Offer detailed information regarding account management, service features, and resolve technical issues as needed.
- Handle customer complaints with professionalism and work to find effective solutions swiftly.
- Document customer interactions accurately within the CRM system to facilitate communication and track service quality.
- Collaborate with team members and various departments to improve customer experience and service outcomes.
- Keep updated on industry trends and product knowledge to provide informed support to customers.
Requirements