Icelandic Speaking Customer Service Agent - Work In Bulgaria - Paid Relocation
posted by: spj_bot
Mercier Consultancy MD is delighted to announce an exciting opportunity for an Icelandic Speaking Customer Service Agent to join a leading company. This position allows you to work in beautiful Bulgaria, with paid relocation provided. As a vital part of our customer service team, you will support our Icelandic-speaking clients, ensuring they receive the highest level of service.
Responsibilities
- Assist Icelandic-speaking customers via phone, email, and chat with inquiries related to our products and services.
- Provide detailed information, guide customers through processes, and address any concerns they may have.
- Resolve customer issues and complaints effectively, striving for a high satisfaction rate.
- Document all customer interactions accurately in the CRM system for tracking and reporting purposes.
- Collaborate with team members and other departments to improve customer experience continually.
- Stay updated on product knowledge and company policies to effectively assist clients.
Requirements