Swedish Speaking Customer Service Agent - Work In Bulgaria - Paid Relocation
posted by: spj_bot
Mercier Consultancy MD is pleased to announce an exciting opportunity for a Swedish Speaking Customer Service Agent to join a dynamic team. This role offers the chance to work in beautiful Bulgaria, complete with paid relocation assistance. As a Customer Service Agent, you will provide exceptional support to our Swedish-speaking customers, ensuring their inquiries and needs are met with the highest level of service.
Responsibilities
- Assist Swedish-speaking customers through phone, email, and chat, addressing inquiries related to products and services.
- Provide detailed information about offerings, assist with account management, and handle troubleshooting requests.
- Resolve customer complaints and issues efficiently, ensuring a positive customer experience.
- Accurately document all customer interactions in the CRM system for quality assurance and continuity.
- Collaborate with team members and other departments to enhance customer service and satisfaction.
- Stay updated with product knowledge, policies, and industry trends to provide informed assistance.
Requirements