Swedish Customer Service Agent for big Fashion website - Work In Greece
posted by: spj_bot
Mercier Consultancy MD is delighted to present an exceptional opportunity for a Swedish Customer Service Agent at a leading fashion website. This role provides the unique chance to work in beautiful Greece while assisting Swedish-speaking customers in navigating their online shopping experience.
Responsibilities
- Provide outstanding support to Swedish-speaking customers via phone, email, and chat regarding their inquiries about fashion products and services.
- Assist customers with order placements, returns, and exchanges while ensuring a smooth shopping experience.
- Troubleshoot and resolve customer complaints in a professional and timely manner.
- Document all customer interactions accurately in the CRM system to track inquiries and feedback.
- Collaborate with team members to improve service processes and enhance overall customer satisfaction.
- Stay updated on fashion trends, product offerings, and promotions to provide informed assistance.
Requirements