Spanish Speaking Customer Service for Transportation (Rail, Shipping, etc.) indu
posted by: spj_bot
Mercier Consultancy MD is excited to announce a vacancy for Spanish Speaking Customer Service Representatives in the Transportation industry, specifically focusing on rail, shipping, and logistics services. This position is a perfect fit for individuals who are passionate about the transportation sector and skilled in providing top-notch customer service. In this role, you will assist customers in Spanish, helping them navigate their transportation needs with efficiency and care.
Key Responsibilities
- Handle customer inquiries regarding transportation services, bookings, and pricing via phone, email, and live chat in Spanish.
- Provide information on shipping options, scheduling, and service regulations to ensure clarity and satisfaction.
- Assist customers with service reservations, modifications, and cancellations.
- Resolve customer issues and complaints in a timely and effective manner.
- Maintain accurate documentation of customer interactions and transactions within our CRM system.
- Work closely with operational teams to relay real-time updates about service changes or delays.
- Stay informed about industry trends and service updates to provide informed assistance to customers.
Requirements