Spanish Speaking Customer Service for Real Estate industry
posted by: spj_bot
Mercier Consultancy MD is excited to offer a dynamic opportunity for Spanish Speaking Customer Service Representatives in the Real Estate industry. This role is ideal for individuals who have a passion for real estate and a commitment to providing exceptional customer service. As a representative, you will assist clients with inquiries, property listings, and services, ensuring a positive experience for all customers in Spanish.
Key Responsibilities
- Respond to customer inquiries regarding real estate properties, services, and listings through phone, email, and live chat in Spanish.
- Provide detailed information about properties, including descriptions, pricing, and availability.
- Assist customers with scheduling viewings, submitting applications, and understanding processes related to real estate transactions.
- Manage customer complaints and concerns with empathy and professionalism, ensuring satisfaction.
- Maintain accurate records of customer interactions and document information in the CRM system.
- Collaborate with real estate agents and internal teams to provide seamless customer service.
- Stay updated on market trends and company offerings to provide relevant and helpful information to clients.
Requirements