Spanish Speaking Customer Service for Logistics & Supply Chain industry
posted by: spj_bot
Mercier Consultancy MD is excited to offer an opportunity for Spanish Speaking Customer Service Representatives in the Logistics & Supply Chain industry. This role is ideal for individuals who have a keen interest in logistics and a passion for delivering exceptional customer service. As a representative, you will assist customers in Spanish, supporting them with their logistics inquiries and ensuring they receive timely and effective assistance.
Key Responsibilities
- Respond to customer inquiries regarding logistics services, shipments, and supply chain management via phone, email, and chat in Spanish.
- Provide information about shipping options, delivery timelines, and service regulations.
- Assist customers with order tracking, changes, and cancellations as necessary.
- Handle customer complaints and resolve issues with a focus on delivering solutions.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Collaborate with operational teams to provide real-time information and updates to customers.
- Stay informed about industry trends and company service offerings to enhance customer service.
Requirements