Spanish Speaking Customer Service for Cybersecurity Company in Greece
posted by: spj_bot
Mercier Consultancy MD is excited to announce an opening for Spanish Speaking Customer Service Representatives for a leading Cybersecurity Company based in Greece. This is a fantastic opportunity for individuals interested in technology and cybersecurity who are dedicated to delivering exceptional customer support. You will interact with clients in Spanish, assisting them with a range of inquiries related to cybersecurity products and services.
Key Responsibilities
- Handle customer inquiries related to cybersecurity solutions, including installation, troubleshooting, and product features via phone, email, and chat in Spanish.
- Provide customers with detailed information about cybersecurity threats, prevention measures, and best practices.
- Assist clients with account management, service requests, and technical support needs.
- Resolve customer complaints and technical issues efficiently, ensuring a high level of satisfaction.
- Document all customer interactions accurately in the CRM system for future reference and follow-up.
- Collaborate with the technical support team to provide comprehensive solutions to customers.
- Stay informed about the latest trends in cybersecurity and the company's product offerings to provide relevant guidance.
Requirements