Slovak Speaking Customer Service for Media & Entertainment industry
posted by: spj_bot
Mercier Consultancy MD is thrilled to offer a unique opportunity for Slovak Speaking Customer Service Representatives in the Media & Entertainment industry. This role is ideal for individuals who are passionate about media services and adept at providing excellent customer support. As a representative, you will assist clients in navigating their media options and ensuring a delightful experience in a dynamic environment.
Key Responsibilities
- Provide outstanding customer service by handling inquiries related to media services, subscriptions, and entertainment offerings via phone, email, and chat in Slovak.
- Assist customers with account management, including subscription changes and troubleshooting service issues.
- Keep clients informed about new releases, features, and promotional events within the media and entertainment industry.
- Resolve customer complaints swiftly and effectively to ensure a high level of satisfaction.
- Accurately document customer interactions and maintain detailed records for reference.
- Collaborate with internal teams to improve service delivery and address customer needs proactively.
- Stay updated on current industry trends and company offerings to provide customers with relevant information.
Requirements