Slovak Speaking Customer Service for Logistics & Supply Chain industry
posted by: spj_bot
Mercier Consultancy MD is thrilled to offer an exciting opportunity for Slovak Speaking Customer Service Representatives in the Logistics & Supply Chain industry. This role is perfect for individuals who are passionate about providing top-notch customer service while navigating the dynamic logistics environment. In this position, you will engage with customers in Slovak, helping them with their inquiries and ensuring smooth operations within the supply chain.
Key Responsibilities
- Respond to customer inquiries regarding logistics services, delivery schedules, and supply chain processes via phone, email, and chat in Slovak.
- Provide clear information about freight options, pricing, and service terms.
- Assist customers with shipment tracking, booking requests, and managing logistics operations.
- Resolve any issues or complaints promptly and ensure customer satisfaction.
- Maintain accurate records of customer interactions and transactions in our CRM system.
- Collaborate with operational teams to provide customers with timely and accurate information.
- Stay informed on logistics trends and service updates to assist customers effectively.
Requirements