Portuguese Speaking Customer Service for Retail industry
posted by: spj_bot
Mercier Consultancy MD is excited to present an opportunity for Portuguese Speaking Customer Service Representatives in the Retail industry. This position is ideal for individuals who are passionate about providing excellent customer service and have a keen interest in retail products and services. As a customer service representative, you will assist customers with their inquiries and provide support in Portuguese, ensuring a delightful shopping experience.
Key Responsibilities
- Manage customer inquiries related to retail products, orders, and returns via phone, email, and chat in Portuguese.
- Provide detailed information on product availability, pricing, and promotions to assist customer decision-making.
- Support customers with order placement, modifications, and cancellations.
- Resolve customer complaints and issues with a focus on ensuring satisfaction and loyalty.
- Maintain accurate documentation of customer interactions and transactions within our CRM system.
- Collaborate with other departments to improve service delivery and customer experience.
- Stay informed on product knowledge and retail trends to enhance customer interactions.
Requirements