Portuguese Speaking Customer Service For A Nordic Entertainment Company
posted by: spj_bot
Mercier Consultancy MD is excited to present an opportunity for Portuguese Speaking Customer Service Representatives for a renowned Nordic Entertainment Company. This role is perfect for those who are passionate about entertainment and love helping customers enjoy their experience. You will be the first point of contact for Portuguese-speaking clients, assisting them with their inquiries and ensuring they receive outstanding service.
Key Responsibilities
- Handle customer inquiries related to entertainment content, subscriptions, and account management via phone, email, and chat in Portuguese.
- Provide support and information on services, including streaming options and promotional offers.
- Assist customers with troubleshooting issues related to viewing experiences and account access.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Collaborate with other teams to ensure a seamless customer experience and resolve escalated issues.
- Stay updated on the latest entertainment offerings and company news to provide knowledgeable support.
Requirements