Portuguese Speaking Customer Service for Media & Entertainment industry
posted by: spj_bot
Mercier Consultancy MD is excited to announce an opening for Portuguese Speaking Customer Service Representatives in the Media & Entertainment industry. This role is perfect for individuals who are enthusiastic about media services and enjoy helping customers navigate their options. As a representative, you will assist clients with their inquiries and ensure they receive the best experience possible in a vibrant and fast-paced environment.
Key Responsibilities
- Provide exceptional customer service by handling inquiries related to media services, subscriptions, and entertainment options via phone, email, and chat in Portuguese.
- Assist customers with account management, including adjustments to subscriptions and troubleshooting service issues.
- Offer information about new releases, features, and promotions within the media and entertainment sector.
- Resolve customer complaints efficiently and strive to ensure satisfaction.
- Document customer interactions accurately for future reference and follow-up.
- Collaborate with internal teams to enhance service delivery and address customer needs.
- Stay up-to-date on industry trends and company offerings to provide current information to customers.
Requirements