Portuguese Speaking Customer Service for Information Technology (IT) industry
posted by: spj_bot
Mercier Consultancy MD is excited to announce an opening for Portuguese Speaking Customer Service Representatives in the Information Technology (IT) industry. This role is perfect for individuals who have a passion for technology and enjoy helping customers navigate IT solutions. As a customer service representative, you will engage with clients in Portuguese, providing assistance and support related to various IT products and services.
Key Responsibilities
- Respond to customer inquiries regarding IT products, software solutions, and technical support via phone, email, and chat in Portuguese.
- Troubleshoot technical issues and provide guidance on product usage and features.
- Assist customers with product installations, configurations, and updates.
- Document customer interactions and maintain accurate records in the CRM system.
- Collaborate with technical teams to resolve complex customer issues efficiently.
- Stay updated on the latest technology trends and product offerings to provide informed support.
Requirements