Portuguese Speaking Customer Service for FinTech Company in Greece
posted by: spj_bot
Mercier Consultancy MD is excited to offer an outstanding opportunity for Portuguese Speaking Customer Service Representatives for a leading FinTech company located in Greece. This role is tailored for individuals who are passionate about financial technology and have a knack for delivering exceptional customer service. As a representative, you will assist customers in resolving their inquiries related to financial products and services while communicating effectively in Portuguese.
Key Responsibilities
- Handle customer inquiries regarding FinTech products, services, and account issues via phone, email, and chat in Portuguese.
- Provide information on product features, account setup, transactions, and security measures.
- Assist customers in troubleshooting issues related to online banking and mobile applications.
- Resolve customer complaints and concerns promptly, ensuring customer satisfaction.
- Document all interactions accurately in the CRM system to maintain detailed records.
- Collaborate with technical and support teams to address complex issues effectively.
- Stay informed about the latest trends in the FinTech industry and the company’s offerings to provide up-to-date assistance to customers.
Requirements