Portuguese Speaking Customer Service for Automotive industry
posted by: spj_bot
Mercier Consultancy MD is thrilled to offer an exciting opportunity for Portuguese Speaking Customer Service Representatives in the Automotive industry. This role is ideal for individuals who have a passion for automobiles and strong customer service skills. As a representative, you will assist customers with inquiries related to automotive products and services, ensuring they have a positive experience while communicating in Portuguese.
Key Responsibilities
- Handle customer inquiries regarding automotive products, services, and warranty information via phone, email, and chat in Portuguese.
- Provide guidance on vehicle maintenance, repairs, and available options.
- Assist customers with scheduling appointments and managing service requests.
- Resolve customer complaints and issues in a timely and effective manner.
- Document interactions and maintain accurate records in the CRM system.
- Collaborate with automotive technicians and service teams to ensure customer needs are met.
- Stay informed about automotive trends and new product offerings to provide relevant information to customers.
Requirements