Polish Speaking Customer Service for Telecommunications industry
posted by: spj_bot
Mercier Consultancy MD is excited to announce an opening for Polish Speaking Customer Service Representatives in the telecommunications industry. This role is ideal for individuals who are enthusiastic about technology and have a passion for assisting customers with their telecommunications needs. As a representative, you will provide essential support in Polish, ensuring that customers receive timely and effective solutions to their inquiries.
Key Responsibilities
- Manage customer inquiries regarding telecommunications services, rates, and troubleshooting via phone, email, and chat in Polish.
- Provide guidance on service activation, account management, and device usage.
- Resolve customer complaints and technical issues while ensuring a high level of satisfaction.
- Accurately document customer interactions in the CRM system for reference and follow-up.
- Stay informed about current telecommunications products, services, and promotions.
- Work collaboratively with internal teams to enhance service delivery and customer experience.
Requirements