Polish Speaking Customer Service Subscription-Based Services - Work In Greece
posted by: spj_bot
Mercier Consultancy MD is delighted to announce an exciting opportunity for Polish Speaking Customer Service Representatives specializing in Subscription-Based Services, based in beautiful Greece. This role is perfect for individuals who possess a passion for providing exceptional customer support in a vibrant service environment. As a representative, you will assist customers in navigating their subscription inquiries, ensuring a seamless experience all while speaking Polish.
Key Responsibilities
- Manage customer inquiries regarding subscription services, including account management, billing issues, and service updates via phone, email, and chat in Polish.
- Provide detailed information to customers about subscription plans, features, and pricing.
- Assist customers with the onboarding process and guide them through service utilization.
- Resolve complaints and issues efficiently to ensure high levels of customer satisfaction.
- Document all customer interactions accurately in the CRM system for record-keeping and follow-up.
- Collaborate with cross-functional teams to enhance service delivery and respond to customer needs.
- Stay informed about industry trends and service offerings to provide accurate assistance to customers.
Requirements