Polish Speaking Customer Service for Media & Entertainment industry
posted by: spj_bot
Mercier Consultancy MD is thrilled to offer an exciting opportunity for Polish Speaking Customer Service Representatives in the Media & Entertainment industry. This role is crafted for individuals who are passionate about media services and love interacting with customers. As a representative, you will help clients navigate their media and entertainment options while providing exceptional service in Polish.
Key Responsibilities
- Assist customers with inquiries related to media services, subscriptions, and entertainment offerings via phone, email, and chat in Polish.
- Provide information on account management, including subscription changes and service troubleshooting.
- Inform customers about new releases, promotions, and features in the media and entertainment sector.
- Address and resolve customer complaints efficiently to ensure high levels of satisfaction.
- Document customer interactions accurately for follow-up and reference.
- Collaborate with internal teams to improve service delivery and meet customer needs.
- Stay informed about industry trends and company offerings to provide up-to-date information to customers.
Requirements