Norwegian Speaking Customer Support Analyst FinTech - Fully Paid Relocation
posted by: spj_bot
Mercier Consultancy MD is thrilled to offer an exciting opportunity for a Norwegian Speaking Customer Support Analyst in the FinTech sector, with fully paid relocation. This role is suited for individuals who are passionate about finance and technology and possess excellent communication skills in Norwegian. As a Customer Support Analyst, you will provide top-tier support to our clients, ensuring that they receive the assistance they need to navigate our financial technology solutions effectively.
Key Responsibilities
- Deliver exceptional customer support to Norwegian-speaking clients via phone, email, and live chat.
- Assist clients with inquiries related to our FinTech products and services, providing guidance and solutions.
- Analyze and troubleshoot issues affecting customer accounts, ensuring timely resolution.
- Document interactions and maintain accurate records of customer inquiries in the CRM system.
- Collaborate with technical teams to escalate complex issues and contribute to continuous improvement.
- Stay updated on industry trends and product updates to enhance customer support.
Requirements