Latvian Speaking Customer Service for Pharmaceuticals industry
posted by: spj_bot
Mercier Consultancy MD is excited to offer a rewarding opportunity for Latvian Speaking Customer Service Representatives in the Pharmaceuticals industry. This position is ideal for individuals who are passionate about healthcare and want to make a positive impact through exceptional customer support. You will engage with clients in Latvian, assisting them with inquiries about pharmaceutical products, services, and related information.
Key Responsibilities
- Provide outstanding customer service by managing inquiries related to pharmaceutical products, prescriptions, and health information via phone, email, and chat in Latvian.
- Assist customers with order processing, product availability, and general inquiries about pharmaceutical services.
- Educate clients on product usage, side effects, and provide guidance as necessary within regulatory guidelines.
- Resolve customer complaints and issues effectively while ensuring satisfaction and compliance.
- Document customer interactions and maintain accurate records in our CRM system.
- Collaborate with healthcare professionals and internal teams to provide comprehensive support to customers.
- Stay informed on industry trends and company products to provide accurate and relevant information to clients.
Requirements